Privacy & Policy

Who We Are

Ear Corner provides ear wax removal services. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Data We Collect

We may collect and process the following information:
– Name, address, telephone number and email address
– Date of birth and medical history relevant to treatment
– Appointment and treatment records
– Payment information
– Website usage information (cookies and analytics)

Special Category Health Data

As a healthcare provider, Ear Corner processes special category personal data relating to your health. This information is collected solely for the purpose of providing safe and appropriate clinical care.

Lawful Basis for Processing

We process personal data under the following lawful bases:
– Provision of healthcare services (Article 6(1)(b))
– Legal obligations relating to healthcare records (Article 6(1)(c))
– Legitimate interests in managing clinic services (Article 6(1)(f))
– Healthcare provision under Article 9(2)(h) for special category health data

How We Use Your Information

Your information is used to:
– Provide clinical assessment and treatment
– Manage appointments and patient records
– Communicate regarding your care
– Process payments
– Meet legal and regulatory requirements

Data Sharing

We do not sell personal data. Information may be shared only where necessary with:
– GP or healthcare professionals (with consent where appropriate)
– Appointment and clinical software providers (e.g. Cliniko)
– Payment processors
– Regulators or legal authorities where required by law

Data Security

We implement appropriate technical and organisational measures to protect personal data, including secure systems, encryption, password protection, and restricted staff access.

Data Retention

Patient records are retained in accordance with healthcare record retention guidance, typically for a minimum of 8 years following the last treatment, unless legal requirements state otherwise.

Your Rights Under UK GDPR

You have the right to:
– Access your personal data
– Request correction of inaccurate information
– Request restriction or erasure where applicable
– Object to certain processing
– Request data portability
– Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies and Website Data

Our website may use cookies to improve functionality and analyse usage. You can manage cookie preferences within your browser settings.

Third Party Links

Our website may contain links to external websites. Ear Corner is not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be published on our website.

Contact Details

If you have questions about this policy or your personal data, please contact:

Ear Corner
1 Church Parade
Church Road
Ashford
Surrey
TW15 2TX

Email: [email protected]